FAQ

Peter Augustus is a customer-focused craft butchery in Brisbane. We’re always happy to answer your questions, online and in person. Read our frequently asked questions below and don’t hesitate to get in touch if you still have queries.

 

Do you deliver?

Yes. We offer the following delivery services to your home and office.

  • Free delivery for orders over $100.00
  • Alternatively you can collect in store with no minimum order value.
  • Order before midnight for next week day delivery between 12 noon and 6pm
  • Deliveries are Monday to Friday, excluding Public Holidays

 

Where do you deliver?

To see if we deliver to your area, you can use our postcode finder at the top of the page.

Can’t see your suburb on the list? Give our friendly team at Peter Augustus Craft Butchers a call on 07 3254 0100.

 

What days do you deliver?

Deliveries are Monday to Friday excluding Public Holidays

 

What are your delivery times?

For orders received by 12:00 midnight they will be delivered the following day between 12:00pm and 6:00pm

 

Do I need to be present to receive my order?

No, so long as you have requested in the order notes for your order to be left in a specific place, you do not need to be there when we make your delivery. However, meat is a perishable product that is temperature sensitive. Ideally your delivery should be stored below 5 degrees celsius as soon as possible after receiving it.

Your order will be delivered in an insulated poly box with ice packs which will keep your order at a suitable temperature for up to 2 hours. Please bear in mind that this depends on the weather and where you ask us to leave the box.

Once the delivery has been made it is no longer the responsibility of Peter Augustus. All risk of loss or damage to the goods passes to you once the delivery has been made.

If you have not given us any instructions on leaving your delivery we will attempt to contact you. If we are unsuccessful in contacting you, the order will be returned to our shop where you can either collect or organise another delivery at your cost.

 

There’s a problem with my delivery, what do I do?

Please contact us within 24 hours of receiving your delivery either via our Contact Us form or calling direct on 07 3254 0100.

 

What if I need to return something?

Please refer to our Returns Policy here.

 

Do you keep my credit card details?

Peter Augustus Craft Butchers use a validated Level 1 PCI DSS compliant payment gateway to ensure the security of our customers details.

 

I’ve forgotten my password?

Click here to rest your password

 

I’ve forgotten the email address I used to register my account?

Contact our friendly team via our Contact Us form for assistance

 

Can I recycle my Poly box?

Yes, if it’s clean and not damaged we’ll happily collect it next time we deliver to you.

 

Call 0408 005 449 if you still have questions about Peter Augustus.